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Autoryzowane szkolenia HPE > Data Center

Szkolenie: Certified Information Technology Manager (CITM®)

Kod: [H0DS8S]
Pobierz program

Wprowadzenie

This course is designed to teach the competences required of the modern IT specialist working at the senior professional, team leader, supervisor or management level in IT management and is also known as the IT specialist’s course. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performance and development in dynamic environments.

Cel szkolenia

After completion of the course, the participant will be able to:
  • Provide guidance and implementation forIT strategy as set by senior IT and business management
  • Select and manage staff, implement trainingprograms, career plan development and jobrotation programs
  • Select, evaluate and negotiate vendorsusing RFI, RFP and selection criteria
  • Provide guidance for developing, testingand implementing business applications
  • Manage and/or assist in IT projectmanagement
  • Design and implement service managementprocesses for problem and changemanagement
  • Understand the need for business continuityand design the business continuity plan
  • Review and implement information securitypractices and controls
  • Understand the need for business change,the role and activities of the businessrelationship manager
  • Initiate and assist in risk managementpractices
  • Understand and select new technologiessuch as Blockchain, big data and artificialintelligence
  • Select suitable technologies for informationmanagement
  • Measure and improve quality of IT service

Adresaci szkolenia

  • Senior IT professionals, team leaders,supervisors and managers such as ITmanager, enterprise architect, ICT consultant,ICT operations manager, project manager,systems analyst, systems architect, businessanalyst, ICT security manager, businessinformation manager, ICT security specialist,service manager, digital media specialist, ICTtrainer, quality assurance manager, accountmanager,
  • This course is most suited for seasoned ITprofessionals who need to understand therequirements and core competences formanaging IT in mission critical environments.It is best suited for participants who havebetween two and four years of actual workingexperience in IT, with knowledge of systems,network and/or applications, service deskoperations and/or IT professionals workingin the position of team leader/supervisor/manager in any area of IT. This includesthose individuals working in the field of salesand consultancy with solution providers.

Czas i forma szkolenia

21 godzin (3 dni x 7 godzin), w tym wykłady i warsztaty praktyczne.

Plan szkolenia

  1. The data center operations team

    1. Personnel need
    2. Roles and responsibilities
    3. Sourcing
    4. Selection process
    5. Hiring
    6. Managing staff
    7. Career planning
    8. Training/job rotation
    9. Performance appraisal
    10. Staff departure
  2. Vendor Selection and Management

    1. Vendor selection
    2. RFI
    3. RFP
    4. Proposal evaluation
    5. Vendor reference checks
    6. Contract negotiation
    7. Contract management
    8. Vendor management
    9. Recompete vendor
  3. Project Management

    1. Methodologies
    2. Project organization
    3. Starting up/initiating
    4. Planning/initiating a project
    5. Risk
    6. Quality
    7. Scope
    8. Work/product breakdown structure
    9. Scheduling
    10. Cost
    11. Communication
  4. Application Management

    1. Software Development Life Cycle (SDLC)
    2. Software Quality Assurance (SQA)
    3. Requirements
    4. Development
    5. Testing
    6. Adoption (implementation)
    7. Maintenanc
  5. Service Management

    1. Problem management
    2. Change managemen
  6. Business Continuity Planning

    1. Resources
    2. Relocation of staff
    3. Information requirement
    4. Backup strategies
    5. Site selection
    6. Business continuity plan
    7. Test and exercise
    8. Test review, report and follow-up
    9. Monitoring and revie
  7. Risk Management

    1. Guidelines
    2. Context establishment
    3. Identification
    4. Analysis
    5. Evaluation
    6. Treatment
    7. Communication
    8. Monitoring and contr
  8. Information Security Management

    1. Standards
    2. Confidentiality
    3. Integrity
    4. Availability
    5. Controls types
    6. Guideline for controls selection
    7. Control categories
    8. Information security awareness program
    9. Security incident respons
  9. Information and Knowledge Management

    1. Information management
    2. Data management
    3. Information and data management technologies
    4. Business intelligence
    5. Best practices and pitfalls in data governan
  10. Business Change Management

    1. Frameworks
    2. Business Relationship Management (BRM)
    3. Objectives
    4. Lifecycle activities
    5. Customer relationship
    6. Building the business
    7. Alignment
  11. Technology trend

    1. Research and development
    2. Blockchain
    3. Big data
    4. Artificial intelligenc
  12. Quality

    1. Standards and guidelines
    2. Objectives and activities
    3. Service review
    4. Customer feedback
    5. Surveys
    6. Key performance indicators (KPIs)
    7. Metrics
    8. Scorecards and reports
    9. Quality registe

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