Plan szkolenia
1. IT Strategy
• The need for IT
• Enterprise architecture
• Service catalog
• Service level management
• Sustainable development
2. IT Organization
• Personnel need
• Roles and responsibilities
• Sourcing
• Selection process
• Hiring
• Managing staff
• Career planning
• Training/job rotation
• Performance appraisal
• Staff departures
3. Vendor Selection and Management
• Vendor selection
• RFI
• RFP
• Proposal evaluation
• Vendor reference checks
• Contract negotiation
• Contract management
• Vendor management
• Recompete vendors
4. Project Management
• Methodologies
• Project organization
• Starting up/initiating
• Planning/initiating a project
• Risk
• Quality
• Scope
• Work/product breakdown structure
• Scheduling
• Cost
• Communication
5. Application Management
• Software Development Life Cycle (SDLC)
• Software Quality Assurance (SQA)
• Requirements
• Development
• Testing
• Adoption (implementation)
• Maintenance
6. Service Management
• Problem management
• Change management
7. Business Continuity Planning
• Resources
• Relocation of staff
• Information requirement
• Backup strategies
• Site selection
• Business continuity plan
• Test and exercise
• Test review, report and follow-up
• Monitoring and review
8. Risk Management
• Guidelines
• Context establishment
• Identification
• Analysis
• Evaluation
• Treatment
• Communication
• Monitoring and control
9. Information Security Management
• Standards
• Confidentiality
• Integrity
• Availability
• Controls types
• Guideline for controls selection
• Control categories
• Information security awareness program
• Security incident response
10. Information and Knowledge Management
• Information management
• Data management
• Information and data management technologies
• Business intelligence
• Best practices and pitfalls in data governance
11. Business Change Management
• Frameworks
• Business Relationship Management (BRM)
• Objectives
• Lifecycle activities
• Customer relationship
• Building the business
• Alignment
12. Technology trends
• Research and development
• Blockchain
• Big data
• Artificial intelligence
13. Quality
• Standards and guidelines
• Objectives and activities
• Service review
• Customer feedback
• Surveys
• Key performance indicators (KPIs)
• Metrics
• Scorecards and reports
• Quality register