2. The Data Center Organization
• Operational issues
• Organization chart
• Roles and responsibilities
• Skills matrix
• Contingency/backup roles
• Shift management
• Performance management
• Career development
• Training and assessment
• Job rotation
• Succession planning
• Disciplinary program
3. Managing Safety and Statutory Requirements
• Safety policies and regulations
• Occupational Health and Safety (OH&S)
• Safety awareness training
• Permit to Work (PTW)
• Lock-out/tag-out
• Personal Protective Equipment (PPE)
• Testing and tagging of equipment
• Emergency preparedness and response
• Reporting of safety issues
• Reviews/internal audit/external audit
4. Managing Physical Security
• Security policies and procedures
• Security standards and guidelines
• Security staff
• Security awareness
• Security incident management
• Disciplinary program
• Reviews, internal and external audits
5. Facilities Management
• Maintenance policies and procedures
• Various maintenance programs
• Outsourcing of maintenance activities
• Maintenance contract options
• Warranty
• Maintenance schedule
• Service situations
• Spare part management
• Contamination control
6. Data Center Operation
• Policies and procedures for data center operations
• Service operations and the daily data center
operations
7. Monitoring/Reporting/Control
• Monitoring requirements
• Escalation procedures
• Reporting
• Trend analysis
• Reviews
8. Project Management
• Project management
• Project organization
• Project manager
• Project phases
9. Environment Sustainability
• The importance of sustainability
• Sustainability policies
• Environmental management
• Power efficiency indicators
• Waste management
• Water management
• ICT utilization management
• Environmental performance measurements
• Renewable energy factor (REF)
10. Organizational Resilience
• Business continuity
• Data center facility options
• Business impact analysis
• Type of facility
• Human resources
• Facility, equipment and consumables
11. Governance, Risk and Compliance
• Management commitment
• Coordination, collaboration and integration
• Compliance
• Risk management
• Document management
• Financial management
• Vendor management
• Asset management