Wprowadzenie
The adoption of ITIL as the world’s most widely used guidance
for IT and service management continues with ITIL 4. ITIL
4 ensures continuity with existing ways of working (where
service management is already successful) by integrating
modern and emerging practices with established and proven
know-how. ITIL 4 also provides guidance on new methods
to help individuals and organizations see their benefits and
use them with confidence, focus, and minimal disruption.
ITIL 4’s holistic approach raises the profile of service management
in organizations and industries, setting it within a strategic context.
Its focus is on end-to-end product and service management,
from demand to value. ITIL 4 Direct, Plan and Improve (DPI) is
an essential source of reference in aligning product and service
management with modern business requirements - driving
transformation and creating a continual improvement culture.
The DPI course discusses concepts, principles, methods, and
techniques that are leveraged to give direction, engage in
planning, and participate in improvement activities. Not least of all,
it enables participants and their organizations to adopt a service
management approach and demonstrate a service mindset.
ITIL 4 Direct, Plan and Improve identifies and focuses
on the core competencies that leaders and operational
employees should cultivate and apply throughout their service
management careers. Participants receive a supply of ideas
and methods that will make them better leaders and individual
contributors, and that will help them continue to improve.
Cel szkolenia
ITIL 4 Direct, Plan and Improve helps align
product and service management with modern business requirements; drive successful
organizational transformation; and embed
continual improvement into an organization’s
behavior at every level. It is one of four ITIL
4 publications that build on the concepts
introduced in ITIL Foundation. Each of these
publications focuses on a different aspect of
service management. The DPI course prepares
candidates for the PeopleCert ITIL 4 Strategist
Direct, Plan and Improve formal examination.
The official DPI course syllabus outlines the
following categories:
- Understand the key concepts of direct, plan
and improve
- Understand the scope of what is to be
directed and/or planned, and know how to
use key principles and methods of direction
and planning in that context
- Understand the role of GRC (governance,
risk and compliance) and know how to
integrate the principles and methods into
the service value system
- Understand and know how to use the
key principles and methods of continual
improvement for all types of improvements
- Understand and know how to use the key
principles and methods of communication
and organizational change management for
direction, planning and improvement
- Understand and know how to use the key
principles and methods of measurement
and reporting in direction, planning and
improvement
- Understand and know how to direct, plan
and improve value streams and practices
Adresaci szkolenia
- Senior IT leaders and executives
- Managers, supervisory staff and team leaders
- IT professionals who require a deeper
understanding of ITIL 4 publications, and
how ITIL 4 concepts and activities can be
implemented to enhance the quality of IT
service management within an organization
- IT professionals working in roles associated
with a service-based business model
- IT architects, IT planners, IT consultants, IT
audit managers, IT security managers, IT
developers and operational support staff
- Service management professionals and ITSM
trainers interested in achieving the Managing
- Professional designation in the new ITIL 4
framework
Prerequisites
Candidates must currently hold the ITIL 4
Foundation certificate before registering for
this course.
UWAGA!Podana kwota nie zawiera kosztu egzaminu, który należy doliczyć do ceny kursu przy składaniu zamówienia.
ITIL® 4 Strategist: Direct, Plan & Improve - Online Exam Voucher (1 dzień) - 1600 PLN
