Plan szkolenia
1. Course Introduction • Introductions and course logistics
• Course objectives
2. Overview of Virtual Desktop Troubleshooting
• Structured approach to troubleshooting configuration and
operational
problems
• Applying troubleshooting methods
• Documenting the steps to resolving the problem
3. Command-Line Tools and Backup Options
• Using command-line tools
• Backing-up and restoring VMware Horizon databases
4. Troubleshooting Horizon Linked Clone Desktops
• Only applicable for Horizon 7.x environments
• Describe the components that make up a VMware Horizon
desktop
• Explain how the View Agent Direct-Connection plug-In is
useful for
diagnosing problems
• Highlight the best practice for optimizing a VMware
Horizon desktop
• Troubleshoot common problems with VMware Horizon
desktops
5. Troubleshooting Instant Clones
• Discuss how instant clones are created
• Discuss what gets logged when an instant clone is created
• Discuss the keywords to look for in the logs when
troubleshooting instant
clones
• Discuss how to troubleshoot problems with instant
clones
6. Windows Client
• Correctly configure the Windows client
• Identify the correct log level for gathering logs
• Enable the required SSL configuration level for the
environment
7. Ports and Protocols
• Discuss the key ports on a Horizon Environment
• Discuss protocols used in the Horizon Environment
• Understand the benefit of optimizing BLAST
• Become familiar with the optimization features for BLAST
• Implement GPO changes for BLAST
• Become familiar with the causes for black screens
• Discuss how to troubleshoot black screen problems
• Identify problems encountered when applying GPOs
• Discuss how to troubleshoot GPO-related problems
8. Horizon Connection Server Troubleshooting
• Discuss Horizon Connection Server general troubleshooting
techniques
• Identity Horizon Connection Server common issues through
logs
• Describe AD LDS replication
• Discuss Horizon Connection Server replication common
issues
• Review and Interpret Horizon Connection Server logs
• Compare successful and unsuccessful logs from
everyday
infrastructure administration tasks
9. Unified Access Gateway Troubleshooting
• List and identify common Unified Access Gateway
deployment issues
• Monitor the Unified Access Gateway deployment to identify
health and
issues
• Identify and troubleshoot Unified Access Gateway certificate
issues
• Monitor, test, and troubleshoot network problems
• Discuss general Unified Access Gateway troubleshooting
processes
10. BLAST Configuration Verification
• Discuss BLAST Codecs and encoder switch settings
• Describe how to verify BLAST configuration using logs
and settings
11. BLAST Optimization
• List general BLAST optimization recommendations
• Summarize BLAST tuning recommendations that apply to
WAN
connections
• Summarize BLAST tuning recommendations that apply
to work-from-
home and home-office-to-cloud use cases
• Describe recommended tuning options to increase
display protocol quality
for all use cases and
applications
12. VMware Horizon Connections Troubleshooting
• Explain Horizon connections
• Describe the role of primary and secondary protocols in
Horizon
connections
• Describe HTML client access connections
• Describe Horizon connections load balancing
• Describe timeout settings, supported health monitoring
string and suitable
load balancer persistence values
• Identify troubleshooting steps for failing Horizon load
balancer
connections
• List troubleshooting steps for Horizon connections
13. VMware Horizon Certificates Troubleshooting
• List Horizon certificate functions
• Describe Horizon certificates scenarios
• Discuss potential challenges related to certificates in
Horizon
• Describe the troubleshooting approach to Horizon
certificate issues
14. VMware Horizon Challenge Lab
• Leverage Horizon infrastructure troubleshooting steps to
resolve issues