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Autoryzowane szkolenia HPE > ITIL® Basic

Szkolenie: ITIL Service Management Awareness

Kod: [HF412S]
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Wprowadzenie

This 1-day course provides an introduction to IT Service Management. The course gives a general overview of the ITSM lifecycle, based on the 2011 edition of the IT Infrastructure Library (ITIL). It is ideal for staff who might be involved in the periphery of IT Service Management, or those who are new to the topic, needing a broad, brief introduction, and understanding of the benefits to be gained from implementing Service Management.

Cel szkolenia

• Gain a high-level understanding of the objectives and scope of IT Service Management, as described by ITIL. 
• Understand the benefits of using a Service Management approach to improve the way in which services are delivered.

Adresaci szkolenia

• The course is suitable for relatively large numbers and might be used to engender an initial understanding of IT Service Management amongst groups of implementation or project staff.
• The course may also be of value to managers wishing to obtain a broad, yet focused overview of IT Service Management—the course can be tailored to address any particular concerns.
Prerequisites:
Basic IT knowledge would be helpful but not essential.

Czas i forma szkolenia

7 godzin (1 dni x 7 godzin), w tym wykłady i warsztaty praktyczne.

Plan szkolenia

  1. Course introduction

  2. Introduction to ITIL

  3. Service Management as a practice

  4. Service lifecycle stages

    1. Service strategy
    2. Service design
    3. Service transition
    4. Service operation
    5. Continual service improvement
  5. Technology and Architecture

  6. Conclusion

    1. Summary of lessons learned
    2. Where do I go from here?

Opinie uczestników