Szkolenie: H0DS8S

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Martyna Szeremeta

KOORDYNATOR DS. SZKOLEŃ

Autoryzowane szkolenia HPE > Data Center

Szkolenie: Certified Information Technology Manager (CITM®) Training with Exam

Kod: [H0DS8S]
Pobierz program

Wprowadzenie

This course is designed to teach the competences required of the modern IT specialist working at the senior professional, team leader, supervisor or management level in IT management and is also known as the IT specialist’s course. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performance and development in dynamic environments.

Cel szkolenia

After completion of the course, the participant will be able to:
  • Provide guidance and implementation forIT strategy as set by senior IT and business management
  • Select and manage staff, implement trainingprograms, career plan development and jobrotation programs
  • Select, evaluate and negotiate vendorsusing RFI, RFP and selection criteria
  • Provide guidance for developing, testingand implementing business applications
  • Manage and/or assist in IT projectmanagement
  • Design and implement service managementprocesses for problem and changemanagement
  • Understand the need for business continuityand design the business continuity plan
  • Review and implement information securitypractices and controls
  • Understand the need for business change,the role and activities of the businessrelationship manager
  • Initiate and assist in risk managementpractices
  • Understand and select new technologiessuch as Blockchain, big data and artificialintelligence
  • Select suitable technologies for informationmanagement
  • Measure and improve quality of IT service
Certifications and related examinations 
  • The CITM course material and exam are globally accredited by EXIN. 
  • Candidates who successfully pass the exam will receive the official ‘Certi¬fied Information Technology Manager’ certi¬ficate. The certifi¬cation is valid for three years after which the candidate needs to re-certify. 
  • The exam is a 75-minute closed book exam with 50 multiple choice questions. The candidate requires a minimum of 33 correct answers to pass the exam.

Adresaci szkolenia

  • Senior IT professionals, team leaders, supervisors and managers such as IT manager, enterprise architect, ICT consultant, ICT operations manager, project manager, systems analyst, systems architect, business analyst, ICT security manager, business information manager, ICT security specialist, service manager, digital media specialist, ICT trainer, quality assurance manager, account manager 
  • This course is most suited for seasoned IT professionals who need to understand the requirements and core competences for managing IT in mission critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/ manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers

Czas i forma szkolenia

21 godzin (3 dni x 7 godzin), w tym wykłady i warsztaty praktyczne.

Plan szkolenia

1. IT Strategy 
• The need for IT 
• Enterprise architecture 
• Service catalog 
• Service level management 
• Sustainable development
2. IT Organization 
• Personnel need 
• Roles and responsibilities 
• Sourcing 
• Selection process 
• Hiring 
• Managing staff 
• Career planning 
• Training/job rotation 
• Performance appraisal 
• Staff departures
3. Vendor Selection and Management 
• Vendor selection 
• RFI 
• RFP 
• Proposal evaluation 
• Vendor reference checks 
• Contract negotiation 
• Contract management 
• Vendor management 
• Recompete vendors
4. Project Management 
• Methodologies 
• Project organization 
• Starting up/initiating 
• Planning/initiating a project 
• Risk 
• Quality 
• Scope 
• Work/product breakdown structure 
• Scheduling 
• Cost 
• Communication
5. Application Management 
• Software Development Life Cycle (SDLC) 
• Software Quality Assurance (SQA) 
• Requirements 
• Development 
• Testing 
• Adoption (implementation) 
• Maintenance
6. Service Management 
• Problem management 
• Change management
7. Business Continuity Planning 
• Resources 
• Relocation of staff 
• Information requirement 
• Backup strategies 
• Site selection 
• Business continuity plan 
• Test and exercise 
• Test review, report and follow-up 
• Monitoring and review
8. Risk Management 
• Guidelines 
• Context establishment 
• Identification 
• Analysis • Evaluation 
• Treatment 
• Communication 
• Monitoring and control
9. Information Security Management 
• Standards 
• Confidentiality 
• Integrity 
• Availability 
• Controls types 
• Guideline for controls selection 
• Control categories 
• Information security awareness program 
• Security incident response
10. Information and Knowledge Management 
• Information management 
• Data management 
• Information and data management technologies 
• Business intelligence 
• Best practices and pitfalls in data governance
11. Business Change Management 
• Frameworks 
• Business Relationship Management (BRM) 
• Objectives 
• Lifecycle activities 
• Customer relationship 
• Building the business
  • Alignment
12. Technology trends 
• Research and development 
• Blockchain 
• Big data 
• Artificial intelligence 
13. Quality 
• Standards and guidelines 
• Objectives and activities 
• Service review 
• Customer feedback 
• Surveys 
• Key performance indicators (KPIs) 
• Metrics 
• Scorecards and reports 
• Quality register

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