Plan szkolenia
Module 0: Course Overview Module 1: Introduction to Create, Deliver, and
Support
Module 2: The Evolution of Professionalism in IT
and Service Management
Module 3: Using Information and Technology to
Create, Deliver and Support Services
Module 4: Value Streams to Create, Deliver, and
Support Services
Module 5: Practices for CDS
• Change enablement
• Deployment management
• Incident management
• Knowledge management
• Monitoring and event management
• Problem management
• Release management
• Service design
• Service desk
• Service level management
• Service validation and testing
• Software development and management
Module 6: Prioritizing and Managing Work
Exam Preparation